User testimonials forum platform

They represent the opinion of a respected individual in the industry of the company. The industry expert testimonial has extremely high credibility and authenticity attached to it and is especially useful in B2B companies, as they can play an important role in the B2B customer journey.

It allows the company to leverage the power of a typical testimonial and benefit from the industry insider's expertise. This testimonial will include a quote from a customer explaining why they like your product, its qualities, features and notable aspects.

This type of testimonial is easily recognizable as it includes the name and image of the customer. These testimonials are also credible and immediately attract the attention of potential customers. Hence, they should also be displayed prominently on your company's website.

However, to ensure that the buyers can relate to the testimonial, you should attach the customer's image and their testimonial. This will ensure that the testimonial creates a lasting impression on the buyer. There are few other tips to ensure that the customer testimonial has the desired effect on the buyer.

You can also add the customer's current profession behind the testimonial along with a period or duration of how long they have been a customer of your company. Videos are always more engaging and interactive as compared to a written article. They are highly authentic and trustworthy and difficult to fake.

It is always a bonus if the video testimonial is professionally shot and edited. However, in any event, these testimonials create a significant impact on the buyer. They show the world that people are willing to take time out of their day to make a video on your company or product.

They also offer a more in-depth view of how the customers are interacting and using your company's product. As a result, they are more informative and allow prospective customers to relate to other customers and get a detailed overview of the product. We have various other forms of testimonials such as long-form testimonials.

These customer testimonials are usually in the form of blog articles. They often incorporate customer interviews and case studies and are more detailed and broad-based.

In addition to this, you also have peer testimonials, quote testimonials, and mashup customer testimonials. Here are a few tips and suggestions on using customer testimonials to build your company and brand's credibility.

Before you begin utilizing customer testimonials, you must change your perspective to a certain extent. You have to start thinking from the point of view of the potential customer. In doing so, you will understand what brought the customer to your page and which testimonials will most effectively address their questions.

You can now place those particular testimonials strategically to influence the customer's decision-making process.

Your product is aimed at a certain demographic. To add credibility to the testimonial, and make it more relatable, emphasize the testimonials that have been sourced from the target demographic. This will allow the potential buyer to relate to your product and the testimonial instantly.

To add to the authenticity, you can also specify the customer's credentials. Consider a company that sells health products for young women. Here, you can emphasize on testimonials from young women or a doctor or any other health professional. The key is to emphasize such testimonials and display them prominently on the online platform.

The simplest way to accomplish this is to incorporate your USP in the customer testimonials. Adding this element will allow the buyer to understand what gives you an edge over your competitor. It can be anything starting from a specific product feature to your customer service functions.

The customer testimonials will not substantially impact if they are buried somewhere deep in the website where no one can find them. They have to be displayed prominently on the homepage.

In addition to this, you can also create a separate page for the testimonials. Ensure that you add a photo of the customer to make it more relatable. As a bonus, if possible, you can also convert your testimonials into a case study.

This will allow you to create relevant content for your website and also attract more customers. When it comes to your product's features and the company's service, there can be more than one aspect that's worth noting and has the potential to attract customers.

To add rich content and value, you can select testimonials that focus on different selling points. Put in simple terms, instead of adding testimonials that provide the same information; you can ensure that each testimonial is different in terms of content.

As stated earlier, you can create a separate landing page for customer testimonials filled with positive reviews and feedback. You can add success stories and catchy titles to your web pages. In the testimonials page, you can also add pictures, video testimonials, quotes, etc.

While customer testimonials are essential and useful, you should let your product do the talking and emphasize its features and key aspects. These are just a few tips to allow you to use your customer testimonials effectively.

Customers rely on testimonials to analyze a product or service and make a decision regarding purchasing the same. Your marketing team can leverage these testimonials with a proper strategy and attract more customers instantly! Here, the importance of customer testimonials starts to become evident.

Before we go into the details, take a look at the following statistics. What are customer testimonials? Stackby's Customer Testimonials They are among the most authentic sources of information and provide valuable or unbiased insight into its services and products.

Hence, neglecting this aspect of marketing can be disastrous for any company. Why are customer testimonials important? Customer testimonials allow regular customers to become brand advocates. This generates a high level of trust, credibility and authenticity among other customers which your marketing team cannot replicate!

Feedback from customers acts as social proof regarding the quality and standard or your products and services. Validation of social media platforms adds credibility to your company's name and brand.

These real responses from real people have the power to persuade thousands of other potential customers. This is especially true in the case of customer testimonials on social media.

This is because of the vast and diverse range of audience on social media platforms. They have the power of emotional appeal. Why I Picked Codoforum: Codoforum lets you design daily or weekly digests to send to users who have been away for a while. You can highlight popular conversation topics to lure lapsed readers back into the fray.

Your community members will be able to opt-in or -out of these digests. In fact, a simple slider lets them adjust their notification preferences easily. Features include social sign-in, notifications, mobile optimized, user profiles, moderation tools, spam blocking, and two-factor authentication.

Khoros is a community forum software that has moderation tools to help admins maintain the integrity of discussions. It uses gamification to motivate ongoing participation and behavior accountability. Why I Picked Khoros: Khoros has a self-service knowledge hub to help customers find frequently asked questions.

Khoros lets admins and users create and edit knowledge base articles to share their expertise with other members. Admins and users can also repurpose community content into knowledge base articles to save time while making the knowledge base hub more comprehensive.

Vanilla Forums is a community forum software with avatar styling so users without profile pictures or who desire more anonymity can create fun caricatures of themselves. Vanilla Forums has a real-time preview feature so members can see what their posts look like before making them public.

Why I Picked Vanilla Forums: Vanilla Forums allows members to create small groups and private discussions. Members with common interests can use small groups to schedule events or hold private discussions.

Small groups can be managed by your own moderators or entirely community-led! Integrations include Zendesk, SkillJar, and Slack. Connect to a paid Zapier account to access other integrations. Hivebrite is a community forum software with a media center where members can access all the files and documents you shared.

Hivebrite has an event management feature for organizing events, sending invitations, and taking online payments. This online forum software has a job board feature for members to share employment opportunities. Hivebrite can design forums with optimization for mobile devices without much technical knowledge.

This can include all basic forum features — just, on-the-go! Why I Picked Hivebrite: Hivebrite offers an integrated content management system for creating content alongside your forum.

This online forum has an RSS Feed feature to automatically post content on your platforms like news, feature articles, reviews, and job openings. Hivebrite lets you manage the visibility of published content to control which ones to show visitors and which are private and available only to select members.

Integrations include Microsoft Dynamics , Blackbaud, Salesforce, and Twitter. Orbit is a community forum software that has an automated alerts feature to know when members perform specific actions, use a keyword, or publish posts. Why I Picked Orbit: Orbit offers a comprehensive analytics dashboard to track new members, member contributions, and conversions.

Plus, you can integrate with other social platforms like Slack, Twitter, and GitHub and pull community engagement data from there. Integrations include GitHub, LinkedIn, Product Hunt, Discord, Reddit, Slack, and Twitter. You can connect Orbit to a paid Zapier account to access other premium add-ons.

You can create private categories for selected members as a form of gamification feature. Wix Forum lets you customize your forum's layout and design for branding and attracting more members. Why I Picked Wix Forum: Wix Forum is the best online community software for creating subscription plans to monetize your content.

You can offer tiered subscription plans so members of your discussion forum can choose a subscription plan they can afford. Wix Forum lets you customize subscription plans with unique features and benefits to entice members to upgrade their subscriptions. Integrations include both free and paid plugins, as well as first-party made by Wix and third-party made by others choices.

Examples include Klaviyo, Google Ads, Privy, Mailchimp, Facebook, Instagram, Picreel, and hundreds more. MyBB is a community forum software with robust moderation tools to let admins and moderators control the published content. MyBB has a messaging feature so members can have private discussions with several members simultaneously.

It has a forum plugin feature for adding more features to attract more members. Best of all: MyBB is completely free to use! Why I Picked MyBB: MyBB is the best online forum software with a built-in template and theme editor functionality to give you complete control of how your forum looks.

It has a simple mode for newbie forum creators and an advanced mode for those adept in using CSS. The theme editor lets you customize your forum's stylesheet, colors, and fonts to promote your brand. MyBB is a free and open source forum software but you can donate to the developers optional.

Hello,. I'm looking for a forum software (Edit: FOSS is a strong preference) for a university department. Well, the university-bit is only This curated selection of the best forum software will help you find the best platform to build a strong online community We selected these top forum software options based on the available features and verified user reviews. No matter the size of your business

20 Best Community Forum Software To Foster Online Community In 2024

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Collect Customer Testimonials With Ease with Testimonial Hunt

User testimonials forum platform - Missing Hello,. I'm looking for a forum software (Edit: FOSS is a strong preference) for a university department. Well, the university-bit is only This curated selection of the best forum software will help you find the best platform to build a strong online community We selected these top forum software options based on the available features and verified user reviews. No matter the size of your business

It can help you consolidate articles and put them into logical categories. For instance, content management enables you to sort articles by the product or service they cover.

Furthermore, you can create an internal knowledge base and an external knowledge base. An internal knowledge base can help your service and support staff share information. They also help them keep up with best practices in terms of support since they are constantly being updated.

You can publish an external database and make it accessible to your existing and potential customers. With a multiple-knowledge base solution and WYSIWYG editor , you will be able to create great-looking help articles and share them with a simple click of a button. At last, it should have support for full-text search.

Good forum software should also have a feedback and suggestions feature. These features help you collect valuable data from your employees and customers, which can be used to improve your products, services, and support.

The feedback and suggestions feature often has a voting system and search widgets. These features, in particular, help streamline the above-mentioned processes, promote ease of use, and serve as a content filter. For instance, thanks to the voting system, users will see the most useful posts first.

Ticketing management system One of the best things a forum software can do for your support team is to convert any new forum or discussion board post into a ticket and import it into your centralized ticket solution. Additional features that make the forum software a complete package are ticket history and ticket tracking.

Your support agents will be able to stay on top of their tasks at all times while supervisors still have the option to track their performance. You can also set up custom rules for ticketing management, such as time rules , action rules , and SLA. You can easily set different rules for your departments and set individual responsibility rules for your agents.

Finally, automated ticket distribution enables you to change ticket priority, transfer, postpone, resolve, or delete tickets on autopilot. Live chat Live chat is an essential feature for any customer support team, and fortunately, cutting-edge forum software tools usually have them.

Additional live chat capabilities should include offline messaging, post-chat surveys, and pre-chat forms.

Finally, you should also have access to response templates. That makes the resolution of simple problems so much easier and, most importantly, automated. You can have canned messages ready for all of the commonly asked questions.

With predefined answers, you will experience high ticket deflection rates. A contact form feature is an additional option you should consider including for customers who prefer email for communication. Some of the best forum software tools ship out with other features similar to live chat, such as a call center and social media integration.

Live chat is there to make communication with your customers easier and make the experience more enjoyable for them and your agents.

CRM CRM stands for customer relationship management , a software tool popular among companies across industries. Forum software tools with CRM capabilities offer way more opportunities than those without them. You can import them as contacts and make relevant contacts groups to qualify your leads better.

The best forum software will feature CRM that can automatically pull data from forum user-profiles and fill all contact fields. Reporting Reporting also falls into the category of best forum software feathers.

The complete analytics overview includes: Channel reports Time tracking reports Performance reports Department reports Agent reports e. It doesn't end there Discover all help-desk features that LiveAgent has to offer. Try it out Schedule a Demo How much does forum software cost?

Forum software companies have different pricing models for their solutions. The price per month per user is unique for every forum software solution out there.

There are also tools with a custom pricing model only available when requested. The price can be a very important factor, especially if you decide to scale up at some point. Due to this, you should always consider the price tags of advanced plans when you are making a decision.

LiveAgent is a comprehensive cloud-based forum software solution with dozens of features. It enables you to automatically transform forum entries, be they posts or replies, into a ticket. Your agents will have access to these tickets from one central inbox. Once logged in, the function can be found in the customer portal section of your LiveAgent user interface.

Build a community Try LiveAgent and enjoy the benefits of a comprehensive forum software. Give it a go Schedule a Demo 2. WordPress WordPress dashboard WordPress is a free content management system CMS. Yes, it can help you create and launch beautiful sites in no time, but it can also serve as forum software.

Thanks to community forum plugins, you can extend the functionality of your website. There are plenty of options ranging from free to paid plugins.

Key f eatures Easy publishing Simple to get used to and use Great built-in user management Media management Deep customizations Optimized for search engines Improved flexibility Pros Big and supportive community Mobile friendly from the start Access to hundreds of professionally designed themes Cons Navigating through WordPress settings is challenging for beginners Users need to pay for domain and hosting Some updates may require a professional to see them through Price WordPress is free, but you need to consider the cost of the domain name, hosting, and a premium community forum plugin.

is a CMS platform that resembles WordPress. There are various free and paid forum plugins for Joomla! to help you create and launch a forum. Unlike WordPress, Joomla! might put you in a position to have to hire a developer who has experience with the platform.

Key f eatures Great multilingual support Built-in updater for easy core platform updates In-app contextual help system User management with user privilege access rights Content management Support for various extensions Complete forum customizations Pros Complete control over the forum Fine-tuning forum is easy from the frontend Powerful extensibility Cons Requires substantial technical knowledge Offers fewer extensions than other CMSs Premium forum plugins are very expensive Price Joomla!

is free, but you need to consider the cost of the domain name, hosting, and a premium forum plugin, much like with WordPress. Furthermore, you will most likely need to hire a Joomla developer, and they are not cheap.

phpBB phpBB forum software phpBB is a free bulletin board software and one of the pioneers in this software category.

It enables you to create forums where users can log in and post messages. For instance, you can add internal messaging, customize the look and feel of forums, and enable users to customize their profiles how they see fit. Drupal Drupal forum software interface Drupal is another CMS on our list which offers excellent functionality and features when it comes to forums.

With Drupal themes and modules, you can add functionalities to your forum and website and offer your forum users a better visual experience. Unlike WordPress and Joomla! Key f eatures Built-in support for threaded discussion boards Unique URL for every forum topic User permissions Hot topic threshold Topics per page Default topic order Flexible and new theme engine — Twig Pros Offers forum features right out of the box Lots of modules and themes to improve forum functionality and looks Completely customizable Cons Steep learning curve Fewer modules than WordPress Drupal management requires technical knowledge and expertise Price Drupal is free, but most of the modules are premium and costly.

You also need to take into account the cost of the domain name and hosting. MyBB MyBB forum software MyBB is very similar to phpBB in terms of features it offers. It allows you to create a forum, set up message boards, have easy moderation, and streamlined user registration.

MyBB has a comprehensive control panel that can be used to moderate the forum on the go and check usage statistics updated in real-time. Key f eatures Wide selection of MyBB forum themes; Plugins specifically tailored to boost user engagement; Built-in templates and a theme editor User reputation system; Calendars for events scheduling; Templates for user registration; Forum moderation toolbox; Reporting.

Pros Easy to use even for beginners; Great gamification features to engage forum users; Forum moderation from one screen. Cons Fewer features than other forum software tools on our list; Security issues; Lack of mobile-friendly themes.

Price MyBB is free to use, but you will need to spend money on a domain name and hosting plan. Vanilla Forums Vanilla theme add-on Vanilla Forums is one of the best forum software solutions out there.

It offers both a free and a premium version. The free version aims to meet the needs of small and medium-sized businesses.

The premium version, on the other hand, caters to the needs of enterprise-level businesses. The add-on and theme systems allow you to customize the look and feel of the forum while extending its functionality.

Key f eatures Support for various discussion types e. Flarum Flarum forum tags Flarum is one of the new players on the forum software scene. The good news is that it is entirely free. The platform is designed for all screen sizes and is optimized to deliver outstanding performance even on low bandwidth connections.

Flarum has both essential and advanced features, but it requires substantial technical knowledge to install, update, and maintain it. Simple Machines Forum Simple Machines Forum module Simple Machines Forum is an excellent software for building, publishing, and managing online forums.

It offers a similar set of features found in phpBB. Still, there are a couple of things that set it apart — the theme and module systems. With these two systems, Simple Machines Forum offers excellent flexibility. Given that it is an open-source solution, you can tweak it to meet your specific needs if you have the know-how.

Discourse Discourse user interface If you want to create and publish forums fast without breaking your bank, Discourse might be a good solution for you. It also supports login integration for a great user experience.

The users can log in using their Twitter, Instagram, and Facebook accounts. Key f eatures Conversations are moved from single pages into scrollable pages Instant notifications Automatic link expansion Designed for screens of all sizes User trust system Support for community moderation Single sign-in Reporting and analytics Pros Real-time notifications help users stay on top of all crucial mentions; Mailing list mode allows users to track their favorite threads; Great scalability.

Codoforum Codoforum community forum software Codoforum is a freemium community forum software. Although it is a free solution, it offers all the features you expect to find in a forum software toolkit.

Codoforum is perhaps the best forum software in the clean user interface category. Still with us? Forum is an effective platform for encouraging self-service resolution and customer-to-customer cooperation. With LiveAgent you can delight and nurture your relationship with customers. Learn more Schedule a Demo FluxBB FluxBB community forum solution Although it is a significantly simpler forum solution than any other software on our list, FluxBB made it to the list thanks to its performance.

It is a lightweight community forum solution that has all the essential features. You will have access to key forum moderation options, themes, and plugins.

With FluxBB, you can set up and launch your forums very quickly and with few complications. Invision Community Invision Community forums Invision Community is the heir of the IP board, which was one of the most popular forum software solutions back in the day.

The platform offers many features and makes forum moderation easy. XenForo XenForo community platform software XenForo is a cutting-edge community platform and a premium forum software solution built for companies interested in using self-hosted solutions. XenForo has an impressive list of features and excellent social media integration.

With over 2, add-ons at your disposal, you can create a custom forum with unique functions based on the user activity feed.

In addition, the platform is optimized for search engines. Wix Wix community forum Wix is an online website builder, and as a part of their package, they offer the Wix Forum software. This means that you will be able to build and launch your forum without writing a single line of code.

You can build a standalone forum or integrate it with a website. vBulletin vBulletin forums directory vBulletin is a very powerful forum software. vBulletin is also built with mobile users in mind and has SEO support.

You can set forums to be private or public, edit hierarchy, enable private messaging, and much more. inSided inSided forum solution inSided is a complete forum software solution.

You can use it to create an online community and facilitate communication between your brand and your customers. Key f eatures Knowledge base Support for questions and answers style boards Search engine optimized content Content prioritization Built-in smart content search Intelligent and context-specific content Advanced reports Update users based on their interests Pros Great flexibility thanks to many features Easy to use even without previous experience New features are regularly released Cons Price slightly above the industry average Lack of customization options Reporting and analytics are not in-depth as in some other solutions Price inSided price is available only at a request.

NodeBB NodeBB flexible forum software NodeBB is one of the latest additions to the forum software family. It also shines in the integration department enabling users to integrate various platforms, ranging from social media to project management software.

Users can also extend its default functionality with plugins. Forem Forem open-source forum software Forem is soon to be released, but given that it comes out of the Dev. It features a new modern look, an intuitive user interface, and easy deployment.

Key fe atures Support for RSS feed Moderation tools Follow other users Follow post tags Direct messaging Group chats Integration with other apps Achievement badges Pros Great flexibility Easy to use moderation tools Both group chat and direct messaging Cons Open-source means limited support Requires substantial knowledge to self-host Use case strictly reserved to the forum Price Forem is a completely free solution.

bbPress bbPress WordPress forum plugin bbPress is a forum software released by the same team that worked on WordPress, and it definitely shows in the platform, especially in the ease-of-use department. The design might look outdated, but all the best features are there. Being a WordPress plugin itself, it allows you to extend its functionality with other plugins and build the forum you want.

Key features One-click install Support for themes Forum templates User permissions Activity logging Notifications Support for various extensions Private groups Pros Easy to install and setup Functionality can be improved via plugins Compatible with modern WordPress themes Cons The default theme looks outdated Advanced features are plugin dependant Too much time goes by between new releases Price bbPress is completely free.

Not only does it come with a lot of features , but it also enables you to leverage the forum to improve services, products and make customers happy. Additionally, LiveAgent enables businesses to make informed decisions and include the most relevant forum content to the internal or external knowledge base.

The convenience comes from being able to do it all from one screen. Post and share useful content With LiveAgent you can allow customers to access knowledge base articles, ticket status, interaction history or in-depth product and service information.

Click to find out more Schedule a Demo 2. vBulletin vBulletin forum software vBulletin lacks the help desk functionality and automatic forum post and reply to ticket transformation features. However, if you want to run and moderate a forum on a proven and secure platform, vBulletin is your second best option, and it ships out with all the features you need.

Discourse Discourse user dashboard Discourse is a premium forum software solution just like LiveAgent and vBulletin. phpBB phpBB free forum software platform If you want to build and moderate a forum and are on a budget, phpBB might be the best solution.

Respondents are able to respond to your videoask in many different ways including Open Ended video, audio or text , multiple choice CTAS, or by making a payment using Stripe. While VideoAsk is a contender to StoryPrompt, I feel the biggest disadvantage is the lack of AI and branding capabilities like StoryPrompt.

While the editing capabilities are good, they are limited and might still require external editing. I must admit I was a bit confused about how you capture video testimonials from scratch using Testimonial.

I hope this review will save you time trying to figure it out. The way it works is you create a space and then the testimonials come to you.

You share your space link with customers and they either send you a video or a text testimonial. Testimonial recommend starting with editable questions which I think is a great feature and ensures your provide content that is valuable to you.

Testimonial pride themselves on the Wall of Love feature, which I must say they have definitely perfected. It's a great feature and the Curator add-on ensures that testimonials are collected anywhere from every 10 minutes to 24 hours.

But you'll have to pay for that! Testimonial offer a 7 day free trial, please note you have to add your credit card details upfront.

All prices shown below are based on a yearly payment and include 2 months free. There are 4 plans available:. There are some add-ons to the plans. Metrics and Curator can be added to all plans when checking out.

Curator automatically fetches reviews and testimonials from social media and 3rd party review sites. Testimonial was a great way to create a Wall of Love.

But I'd say that's where it ends really. This is not necessarily a platform that you would use to create user-generated content beyond your Wall of Love. But if you want a good solution to display your testimonials then this is a great option.

I do however need to comment on the pricing. I signed up to Endorsal quite enthusiastically as I had only recently discovered it. Oh boy is it confusing to use! As a believer in video, it took me about 10 minutes to figure out how to request a video testimonial.

This feature is new so that might have been why. I just thought the UX was overly complicated, even though the features were there, I was too exhausted to find them. After some research I figured out that Endorsal works in 3 steps: set up a form, send automated review requests and display your text and video testimonials anywhere.

Endorsal has two plans listed on their website, all prices shown are based on a yearly payment and include 3 months free. Please note these are billed annually and are variable depending on your number of customers and unique visitors.

They also offer a free 14 day trial. They are completely erratic. Quite frankly, I would have completely exceeded my word count for this article if I had to try to list all the options. The price basically changed every time I blinked. The thought of trying to budget, especially for a growing company, fills me with dread and gave me a headache.

Vocal Video was pretty simple to use. I feel like their UX has improved recently as I recall it being a lot more complicated in the past than it is now. I was able to set up a test prompt, allow users to reply with video and audio and request their contact details. Vocal Video utilizes Turnkey Editing and Branding similar to StoryPrompt above which enables you to add your own branding, music, trim a video and create a transcript.

They also offer simple video-to-audio conversion which is an awesome feature. Text-based questions are sent to customers and they have the option to respond via video or audio. You can add a video to the welcome page but not ask a question using video.

I feel they are missing a trick here because as StoryPrompt have proven, replies are more authentic when the user is responding to a friendly human. There was just too much going on. While Vocal Video has a free plan, if you create more than 1 video, they become very expensive. The jump to the next paid plan is also enormous.

Their custom plan is a little ludicrous in my opinion. After signing up for a 14 day free trial, I felt immediately bombarded with text and instructions to help me get started. However, there was a quick and helpful onboarding video on the dashboard. To get started with Boast, you need to create a form from a pre-built template or a blank form.

Your customized form can then be shared or embedded on your website. The recipient can respond via video or upload a video file.

The sequences feature is very handy and you can create an email sequence to ensure surveys are completed. Boast also works with NPS and customizable widgets. All plans except Solo have Zapier integration. Boast has three plans currently available, all prices shown are based on a yearly payment and include 2 months free:.

I believe they might be missing an opportunity because all their competitors listed here offer a free plan and only Boast has a time-limited free trial. It might take more than 14 days to see results too. Also I think their Basic Plan is incredibly pricey considering the videos are only p quality and you're only given 1 video field.

ShoutOut is an automated video creation platform that really simplifies the process of gathering testimonials, social, and event videos. With easy-to-use features, you have complete control over the visual aspects, ensuring fully brand-compliant views.

Users can customize one of ShoutOut's branding templates or build one from scratch. Invitations for testimonials are then sent out which then become professionally branded videos. The platform caters to Customer Advocacy, Customer Marketing, and Event Marketing.

I have to commend ShoutOut for catering for two areas of the market. While their main platform is definitely enterprise, they offer a simpler and therefore cheaper solution called ShoutOut Lite which has different pricing as listed below.

ShoutOut has three plans currently available, all prices shown are based on a yearly payment and include 2 months free:. ShoutOut Lite has three plans currently available, all prices shown are based on a monthly payment:.

ShoutOut is definitely one of the more expensive platforms, but they include an agency service which therefore seems like good value. I really like the fact that they are catering for marketers with different budgets.

However the jump from ShoutOut Lite to ShoutOut feels a bit like David vs Goliath. Vidmonials seemed very simple to use and exactly what I would expect from a video testimonial platform. I quickly discovered how to capture a video.

I found it slightly confusing to create a video and share a link to receive a video testimonial. It's a similar process to StoryPrompt where you request a video testimonial using a video — great for the human-to-human exchange.

However with Vidmonials, this process does become a little bit more complicated than that. After playing around with the software, I realized that you have to request a video testimonial from a customer using a text-heavy email.

This saddened me! Once the customer clicks on the link they will see the personalized video request that has been sent to them, but they have to click on the link to see it.

I really think it should be a thumbnail in the actual email. I thought Vidmonials was a good platform however, the email request for a testimonial was a bit devastating to see. All in all, I think it's a good platform, however there are a few UX friction points and a very basic interface to justify what I can only imagine the costs are.

I tried to set up a free account to show you a screenshot of the dashboard and to give my views of VideoPeel but alas, I was met with something I hate more than being asked to contact for pricing — being asked for my credit card details just to start a trial!

Ouch, really?? This is STILL a thing companies do? Once I got over my grudge, I turned to YouTube and a nice guy called Jonny walked me through how to set up a campaign.

Once again, requesting a testimonial through VideoPeel is a very text-heavy request. You add your information and branding to a long text-heavy page where respondents can reply via text or video, but they have to respond to each query in a single take. So be prepared. VideoPeel has four plans currently available, all prices shown are based on a yearly payment.

They offer a 7 day trial. Their Basic plan is insanely cheap, not sure how they make any money. Then the jump to the Pro is huge and still pretty limited. VideoPeel had a very enterprise feel and that goes beyond the pricing.

The fact that you have to add credit card details, there is little information on their website, and the text-heavy testimonial requests gave me a very cold and corporate feeling.

Firstly I have to say I love the name Vouch and particularly loved the concept of your customers vouching for you.

The onboarding tour was clear and very easy to follow. To get started you have to add a contact which I feel is an unnecessary step in the process. I really liked the fact that Vouch links to your calendar so a respondent can schedule a reminder to respond to the question.

See plqtform Disciple can fit your business needs. Student loan updates consumers with testiminials great customer support portal The Student loan updates forum software can help you build a self-service platform for your customers. Advanced permission settings. Because no-one remembers a faceless brand. They have the power to drive new customers to your company and product.

User testimonials forum platform - Missing Hello,. I'm looking for a forum software (Edit: FOSS is a strong preference) for a university department. Well, the university-bit is only This curated selection of the best forum software will help you find the best platform to build a strong online community We selected these top forum software options based on the available features and verified user reviews. No matter the size of your business

For this deliberation, we chose to focus on conduct in closed virtual spaces so that the forum could advise on policy and product development for virtual experiences such as Horizon Worlds. Participants will have the opportunity to speak with each other as well as ask a range of experts questions about relevant topics including security, privacy and social media before making a series of non-binding recommendations.

Ahead of these discussions, participants will have a chance to review educational materials developed in consultation with the Stanford Democracy Lab and the BIT about virtual social experiences and how the Code of Conduct in Virtual Experiences is enforced in these spaces.

These materials have also been vetted for neutrality by an external group of advisors who have expertise in content moderation, virtual reality and freedom of expression.

For example, we previously worked with BIT to test whether community forums could be helpful for advising on what we should do about misleading climate content. We are proud to be able to explore this innovative solution to digital governance.

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phpBB 5. Drupal 6. MyBB 7. Vanilla Forums 8. Flarum 9. Simple Machines Forum Discourse Codoforum FluxBB Invision Community XenForo Wix vBulletin inSided NodeBB Forem bbPress Top 5 forum software compared Top 5 forum software systems compared Conclusion Try it for free No strings attached.

com Choose a name for your LiveAgent subdomain. Most people use their company or team name. Trusted by the best 4. You no longer need to build them from scratch. Instead, you can use web portal software , including forum software, to create a forum quickly and without the need for specialized assistance or programming skills.

However, there are over a hundred different forum tools that you can use. Forum software solutions are not exactly the same across the board. Some focus only on forum-oriented features, while others offer help desk functionalities.

Furthermore, some are free, and others will cost you some money. Knowing key differences can help you choose the best forum software for your company. To help you out, we have tested and compared over 20 forum software solutions. What is forum software? The same applies to the internet forum software industry.

Every popular forum software has unique features that set it apart from the competition. The most powerful forum software will enable you to do so much more than create and manage an online forum.

You can also create private forums, discussion forums, message boards, and community forums. LiveAgent, for instance, has every feature you expect to get from this kind of software but also offers customer support-focused features.

The reason why portal forums work well for customer support is the fact that they create a space where customers can talk about issues at length. They are also a great way to build a community and promote customer-to-customer problem-solving, which takes a load off your customer support agents.

Finally, forums are places where no issue is too small to be discussed, and there is no rush on finding a resolution. This has value for your entire business, not just customers. New ideas and improvements can sprout from community discussions without the brand having to expend resources or effort to acquire feedback.

Why use forum software in your business Adding new software to your workflow can be challenging, no matter the size of your running business. Regardless of how easy deployment is, organizations still have to devote some time to onboarding to prepare their employees.

To properly weigh the pros and cons of using forum software in your business, you need to know all about its benefits. Improve customer engagement and attract new customers Businesses are going out on a limb to attract new customers due to volatile and oversaturated markets.

But, in the end, it all boils down to improving customer engagement and providing exceptional customer support. Forums help businesses shift their focus on user experience. A forum can be an excellent resource for information to potential customers. Build an online community With a multi-purpose forum platform , you can engage customers, resolve issues, and address their concerns in time.

For example, you can reward users with new roles with advanced user options through an implemented ranking system and give high ranks to the most active and helpful users.

Consistent branding message When choosing online software solutions , most companies are concerned about whether they are able to customize them. The best forum solutions offer a variety of customization options. This is essential as it enables companies to deliver consistent visual branding messages.

One of the best solutions on the market, LiveAgent, offers ready-made themes that are also customizable. You will be able to customize the look and feel of your forum, even if you decide to use a robust plugin for WordPress. It leaves more than enough room for companies to customize their online visual presence and remain recognizable even in the niche as specific as an online forum.

It also enables companies to track, record, store, and share various types of content. More importantly, companies can sort the content based on multiple factors. The option to do so is beneficial for internal teams, such as customer service and support departments, and consumers.

In addition, you can put content in various categories. For instance, you can have user-generated content and technical knowledge content categories. Great scalability thanks to a variety of features The forum software companies often equip their solutions with an array of features.

These features include quality of life improvements, like in-depth user profiles, avatars, email notifications, and other user-oriented things. One other important thing to consider is the option to upgrade or downgrade the forum software plan at will.

For instance, essential or default features are often a part of the most affordable plan. Additional features, such as SEO features and advanced moderation tools, are usually found in the advanced packages. A long list of features often means that the forum software offers excellent scalability.

You will be able to move from one package to another, depending on your current business needs and goals. Extend your reach to social media platforms Social media networks provide many opportunities for businesses due to their immense popularity. There are billions of people using social media platforms on a day-to-day basis.

By using forum software with the right capabilities, you will be able to tap into this potential. The best forum software tools can enable you to leverage social media to improve the functionality of your forum.

For example, you can allow the consumers to seamlessly log in with their social media accounts, monitor social media for mentions, and enable users to import information from their social media profiles.

Delight consumers with a great customer support portal The latest forum software can help you build a self-service platform for your customers. With advanced integrations, topic filtering, and content type tags , they can use your forum as a part of your knowledge base and a place for users to ask questions without contacting your support.

When customers have access to a self-service option, you can expect a decreased volume of inquiries. Your support agents will have more time to focus on more complicated cases. Knowledge base A knowledge base serves as a central repository of helpful information. Therefore, knowledge base management is an essential feature to look for in a forum software solution.

It can help you consolidate articles and put them into logical categories. For instance, content management enables you to sort articles by the product or service they cover. Furthermore, you can create an internal knowledge base and an external knowledge base. An internal knowledge base can help your service and support staff share information.

They also help them keep up with best practices in terms of support since they are constantly being updated. You can publish an external database and make it accessible to your existing and potential customers. With a multiple-knowledge base solution and WYSIWYG editor , you will be able to create great-looking help articles and share them with a simple click of a button.

At last, it should have support for full-text search. Good forum software should also have a feedback and suggestions feature. These features help you collect valuable data from your employees and customers, which can be used to improve your products, services, and support.

The feedback and suggestions feature often has a voting system and search widgets. These features, in particular, help streamline the above-mentioned processes, promote ease of use, and serve as a content filter. For instance, thanks to the voting system, users will see the most useful posts first.

Ticketing management system One of the best things a forum software can do for your support team is to convert any new forum or discussion board post into a ticket and import it into your centralized ticket solution.

Additional features that make the forum software a complete package are ticket history and ticket tracking.

Your support agents will be able to stay on top of their tasks at all times while supervisors still have the option to track their performance. You can also set up custom rules for ticketing management, such as time rules , action rules , and SLA. You can easily set different rules for your departments and set individual responsibility rules for your agents.

Finally, automated ticket distribution enables you to change ticket priority, transfer, postpone, resolve, or delete tickets on autopilot. Live chat Live chat is an essential feature for any customer support team, and fortunately, cutting-edge forum software tools usually have them.

Additional live chat capabilities should include offline messaging, post-chat surveys, and pre-chat forms. Finally, you should also have access to response templates. That makes the resolution of simple problems so much easier and, most importantly, automated.

You can have canned messages ready for all of the commonly asked questions. With predefined answers, you will experience high ticket deflection rates.

A contact form feature is an additional option you should consider including for customers who prefer email for communication. Some of the best forum software tools ship out with other features similar to live chat, such as a call center and social media integration.

Live chat is there to make communication with your customers easier and make the experience more enjoyable for them and your agents. CRM CRM stands for customer relationship management , a software tool popular among companies across industries.

Forum software tools with CRM capabilities offer way more opportunities than those without them. You can import them as contacts and make relevant contacts groups to qualify your leads better. The best forum software will feature CRM that can automatically pull data from forum user-profiles and fill all contact fields.

Reporting Reporting also falls into the category of best forum software feathers. The complete analytics overview includes: Channel reports Time tracking reports Performance reports Department reports Agent reports e.

It doesn't end there Discover all help-desk features that LiveAgent has to offer. Try it out Schedule a Demo How much does forum software cost? Forum software companies have different pricing models for their solutions.

The price per month per user is unique for every forum software solution out there. There are also tools with a custom pricing model only available when requested.

The price can be a very important factor, especially if you decide to scale up at some point. Due to this, you should always consider the price tags of advanced plans when you are making a decision. LiveAgent is a comprehensive cloud-based forum software solution with dozens of features.

It enables you to automatically transform forum entries, be they posts or replies, into a ticket. Your agents will have access to these tickets from one central inbox. Once logged in, the function can be found in the customer portal section of your LiveAgent user interface.

Build a community Try LiveAgent and enjoy the benefits of a comprehensive forum software. Give it a go Schedule a Demo 2. WordPress WordPress dashboard WordPress is a free content management system CMS.

Yes, it can help you create and launch beautiful sites in no time, but it can also serve as forum software. Thanks to community forum plugins, you can extend the functionality of your website. There are plenty of options ranging from free to paid plugins.

Key f eatures Easy publishing Simple to get used to and use Great built-in user management Media management Deep customizations Optimized for search engines Improved flexibility Pros Big and supportive community Mobile friendly from the start Access to hundreds of professionally designed themes Cons Navigating through WordPress settings is challenging for beginners Users need to pay for domain and hosting Some updates may require a professional to see them through Price WordPress is free, but you need to consider the cost of the domain name, hosting, and a premium community forum plugin.

is a CMS platform that resembles WordPress. There are various free and paid forum plugins for Joomla! to help you create and launch a forum.

Unlike WordPress, Joomla! might put you in a position to have to hire a developer who has experience with the platform. Key f eatures Great multilingual support Built-in updater for easy core platform updates In-app contextual help system User management with user privilege access rights Content management Support for various extensions Complete forum customizations Pros Complete control over the forum Fine-tuning forum is easy from the frontend Powerful extensibility Cons Requires substantial technical knowledge Offers fewer extensions than other CMSs Premium forum plugins are very expensive Price Joomla!

is free, but you need to consider the cost of the domain name, hosting, and a premium forum plugin, much like with WordPress. Furthermore, you will most likely need to hire a Joomla developer, and they are not cheap. phpBB phpBB forum software phpBB is a free bulletin board software and one of the pioneers in this software category.

It enables you to create forums where users can log in and post messages.

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